Careers

Under limited supervision, responsible for supervising and training assigned staff in a customer service operations environment. Ensures the proper execution of tasks are performed by assigning tasks and monitoring completion, tracking goals and giving feedback to the Customer Service Center (CSC) staff.  Works with management and the team to achieve all the CSC’s goals and objectives. Develops and implements operational procedures, coordinates staff-related trainings, evaluates employee performance, serves as a liaison for operational issues, and responds to customer inquiries and escalations. Supervises and coaches a staff of state employees and supporting contractors at various retail center locations to build customer loyalty. Must adhere to a flex schedule.