Please see below for current career opportunities openings. To apply for a current career opportunity, interested applicants should submit a completed application, along with a resume, via the Team Georgia Careers portal, the official State of Georgia career website used by SRTA by the deadline specified in the job announcement.

Current Career Opportunities

Job: Customer Service Operations Supervisor
Posting Date: 06/13/2024
Closing Date: Jun 26, 2024

Job Description:

Under limited supervision, supervise and train assigned staff in a customer service operations environment. Ensures the proper execution of tasks by assigning tasks and monitoring completion, tracking goals, and giving feedback to the Customer Service Center (CSC) staff. Works with management and the team to achieve the CSC’s goals and objectives. Develops and implements operational procedures, coordinates staff-related training, evaluates employee performance, serves as a liaison for operational issues, and responds to customer inquiries and escalations. Supervises and coaches a staff of state employees and supports contractors at various retail center locations to build customer loyalty. Must adhere to a flex schedule.
Apply at:


Our culture is built on the foundation of our business strategy of being a world class tolling and transit authority and financing provider of transportation solutions. Therefore, at SRTA, while experience and competence are required; initiative and dedication are essential for success in this fast-paced, results-oriented environment. Equally important are people who share our core values of integrity in words and deeds, commitment for innovation, vertical and lateral collaboration both internally and externally, a customer focus orientation, and diversity of thought and experience.


In addition to a competitive salary and benefits package, we offer

Training and Professional Development Opportunities Icon

Training and Professional Development Opportunities

Alternative Work Schedules Icon

Alternative Work Schedules

Recognition Programs Icon

Recognition Programs

Equal Employment Opportunity

SRTA is an equal opportunity employer and provides employment opportunity for all qualified persons without discrimination on the basis of race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.
This policy statement applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, transfer, demotion, compensation, training, and termination.

The State Road and Tollway Authority is a registered participant in the federal work authorization program commonly known as E-Verify.

Federally-Issued User ID#: 336710
Date of Authorization: 06/10/2010
Scroll to Top